Reference

Legal Terms That Work for You

Your account on oke26 is governed by clear terms — covering how we handle your data, what applies to your wallet activity via DANA, OVO, or GoPay, and how you can reach us when something needs attention.

Account PolicyData HandlingWallet TermsContact RightsIndonesia Coverage
oke26 Legal Terms That Work for You
HOW WE HANDLE DATA

Account Security and Data Practices

We apply account-level security and data handling practices that reflect how a serious platform should operate. Here is what that looks like in practice across the areas that matter most to your account.

Data Storage and Retention

Your account data is retained only as long as necessary for operational and legal compliance purposes. You can request a summary of what we hold via the Help Centre at any time.

Cookie and Tracking Policy

We use session cookies for account authentication and analytics cookies to understand platform usage. You can manage cookie preferences from the settings panel on your account page.

Account Security Practices

Account access is protected by OTP verification tied to your registered mobile number. Any change to your linked wallet — DANA, OVO, or GoPay — triggers a re-verification step before it takes effect.

How to Request Changes or Deletion

To update, correct, or request deletion of your personal data, submit a request through the Help Centre with your account ID. We process and confirm data requests within the timeframe required by applicable policy.

REACH OUR TEAM

Contact Us About Legal and Policy Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles these through dedicated channels — not a generic queue. Bring your account ID and the specific policy area you're asking about so we can route it correctly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available for policy questions, account disputes, and wallet-related legal queries during active support hours.

Email Support

Send your legal or data request to our support address from your registered email. We respond with a case reference so you can track the status of your request.

Account Help Centre

The Help Centre inside your account panel covers policy documents, data handling summaries, and step-by-step guides for submitting a formal request or dispute.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Your account is governed by the terms accepted at registration. These cover data handling, wallet activity via DANA, OVO, or GoPay, and dispute resolution. Eligibility depends on local law and the region where access is permitted.

Submit a data access request through the Help Centre inside your account panel. Include your account ID and specify what data you need. We confirm receipt and process the request in line with our retention policy.

Yes. You can request data deletion through the Help Centre. We will confirm what can be removed and what must be retained for legal or operational compliance before processing your request.

We send a notification to your registered contact before any material policy change takes effect. The notification will name the specific section changing and the effective date, so you know exactly what is different.

Wallet data is used only to process your deposits and withdrawals. It is not shared with third parties for marketing. Any change to a linked wallet triggers OTP re-verification before the update is saved to your account.

Reach our support team via live chat or email from your registered address. Provide your account ID and a clear description of the concern. We assign a case reference and follow up with a formal response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.