Reference

Terms That Cover How Your Account Works

These terms set out the rules between you and oke26 when you open an account, make deposits through DANA, OVO, or GoPay, and use the services we offer in supported regions.

Applies to All Account ActivityDANA, OVO, GoPay CoveredEligibility Varies by RegionGoverned by Applicable LawSubject to Periodic Updates

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TERMS CONTACT PATHS

Reach Us on Terms Questions

If any part of these terms is unclear or you need to query something related to your account conditions, our support team is available through the channels below. For account-specific queries — including wallet verification disputes or access questions — live chat is the fastest path. Email works best for formal written requests where you need a record of the response.

Live Chat Available directly inside your account dashboard. Raise a terms or account query and our Indonesia support team will respond without you leaving the platform.

Email Support Send a written query to our support address for formal account matters, terms clarification, or wallet verification disputes that need a documented response trail.

Account Help Centre Browse answers to common terms questions covering wallet conditions, account eligibility, access rules, and what to do if your account is under review.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

We take the handling of your account data seriously. These points cover what we collect, how long we keep it, who to contact for changes, and the security practices that apply to your account under these terms.

Data We Collect

We collect account registration details, wallet identifiers for DANA, OVO, and GoPay, session logs, and transaction records. This data is used to operate your account and process payments only.

Retention and Deletion

Account data is kept for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.

Account Security Practices

Accounts are protected via credential verification and session monitoring. If we detect unusual access patterns on your account, we will flag it and may require re-verification before transactions proceed.

Requesting Changes

To update registered wallet details — including your linked DANA, OVO, or GoPay account — raise a request through live chat or email. Changes to registered identifiers require identity confirmation before they apply.

What These Terms Actually Cover

oke26 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with oke26 is personal to you. You are responsible for keeping login credentials secure and for all activity that takes place under your account. We do not share access between accounts, and any attempt to open multiple accounts under the same identity may result

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in account review or suspension. Deposits made via DANA, OVO, or GoPay are processed through your registered wallet. Each transaction is logged against your account. Withdrawals follow a verification step to confirm the receiving wallet matches what you registered — this protects your funds from misdirection.
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We reserve the right to update these terms when our services change. If terms are updated materially, we will notify you through your registered contact path before changes take effect. Continued use after that point means you accept the revised conditions. Availability of any service depends
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on local law and the region from which you access your account. Where a service is not available in your location, we will indicate that within the platform rather than silently restrict it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to your account. If something here does not cover your situation, reach out through live chat or the Help Centre.

These terms apply to anyone who opens an account with oke26 and uses the platform where local law permits. Eligibility depends on your location and the applicable rules in your region.

Access depends on whether the platform is available under local law where you are. If you're in a supported region — including areas like Depok — your account operates under these terms as written.

We will notify you through your registered contact path before any material change takes effect. Continuing to use your account after that point means you accept the updated terms.

Raise a dispute through live chat inside your account. Have your transaction reference ready. Our team will check the wallet log against your registered DANA or OVO account and respond with findings.

Yes. We may review or suspend accounts where terms are breached — for example, duplicate accounts or mismatched wallet details. We will communicate the reason and the path to resolution where possible.

Contact support via email with your registered account details and the specific request. Data access and deletion requests are handled in line with applicable rules for your region.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

Reach Us on Terms Questions

Account Security and Data Under These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use my account if I'm based in Depok or elsewhere in Indonesia?

03 What happens if these terms are updated?

04 How do I dispute a transaction made via DANA or OVO?

05 Can oke26 suspend my account under these terms?

06 How do I request a copy of my account data or ask for it to be deleted?

Terms & Conditions

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